Refund & Return Policy – Velora

Our Promise

At Velora, we want you to feel confident shopping with us. If you are not fully satisfied with your purchase, our refund and return policy is here to ensure a smooth experience.

Eligibility for Refund or Return

• You may request a return or refund within 7 days of receiving your order.

• Items must be unworn, unused, and in their original condition with all tags attached and packaging intact.

• Products that show signs of wear, washing, or damage caused by the customer will not be eligible for return.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us at creater.8t8@gmail.com within 48 hours of delivery.

• Include a clear photo or video of the product for verification.

• Once confirmed, we will arrange a replacement or issue a refund.

Refund Process

• After your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method.

• Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

• Items marked as “Final Sale” or purchased during clearance/promotions.

• Gift cards and discount codes.

• Any item returned after 7 days of delivery.

Need Assistance?

For questions about refunds, returns, or exchanges, please contact us at:
creater.8t8@gmail.com